I can’t count the number of times John has come to my rescue when I’ve needed help with general technical support, viruses and malware. John’s years of experience and patience makes every call quick with a positive outcome. Most recently he came to the rescue for malware issues. I have 7 year old twin boys that love computer games and they don’t always click on safe things. somehow they clicked on something that took over my browser. i was getting pop ups, ads on every page I went to and my home page was changed to a list of all kinds of kid’s computer games for sale. Every time I went to a different website it was somehow adding a column on the right with more game ads. It took John about 5 minutes to figure out the issue and it was fixed after just a few more minutes. John also installed better antivirus and malware software. The kids are still playing games and I’ve had zero issues since his help! Thanks John!

Having my computer hacked was not only scary, it threatened my privacy, identity and my livelihood. The hackers had access on a level that was so severe I was at the point where buying a new computer wasn’t going to resolve the root of the problem. John transformed this nightmare into a friendly and personal experience that left me feeling grateful for his trustworthy and informative approach. In just a few hours he battled a hacker group, locked them out of the network, found hidden files, increased my fraud protection, restored my firewall and upgraded all of my software the hackers had downgraded. John reminded me that good things can come out of bad experiences.